Effective Date: July 2026
Company Name: H&K Commerce USA LLC
Contact Email: sales@hkecomusallc.com
At H&K Commerce USA LLC, we want you to be completely satisfied with your purchase. Please review our policy below regarding returns, exchanges, and refunds.
1. Overview & Eligibility
You have 30 calendar days to request a return from the date your item was delivered.
To be eligible for a return, the item must be unused, unworn, in the exact same condition that you received it, and in its original, undamaged manufacturer packaging with all tags attached.
Proof of purchase (such as your order confirmation or receipt) is required to complete any return.
2. Non-Returnable / Final Sale Items
Certain types of goods cannot be returned for safety, hygiene, or operational reasons. These include:
Personal care, grooming, and beauty products.
Opened software, digital downloads, or consumable goods.
Clearance items or products explicitly marked as "Final Sale."
3. Damaged, Defective, or Wrong Items
If you received an item that is damaged, defective, or incorrect:
You must notify us via email at sales@hkecomusallc.com within 48 hours of delivery, including clear photos of the damage or the wrong item received.
We will review the case promptly and arrange for a replacement or a full refund at no additional cost to you.
4. Return Shipping Costs
Customers are responsible for paying all shipping costs associated with returning an item, unless the return is a result of our error (e.g., you received an incorrect or defective item).
Shipping costs are strictly non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Inspection & Refund Processing
Once your returned item is received and inspected by our team, we will send you an email notification confirming receipt.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, bank transfer, or payment platform) within a certain number of business days, depending on your financial institution's processing times.
6. Exchanges
If you need to exchange an item for a different variant or model, please contact us directly at sales@hkecomusallc.com to check product availability and coordinate the exchange process.